Shipping policy

WE LOVE AND RESPECT CRICKET AND CRICKETERS!

HERE IS OUR STRAIGHTFORWARD SHIPPING POLICY

FREE SHIPPING ON ALL ORDERS ACROSS PAN INDIA

We've instructed our carriers to temporarily cease signatures in the wake of the COVID-19 epidemic to provide safe, no-contact delivery.

While we usually send orders the next business day after they are placed, orders can take up to 1-2 business days to process.

When your order ships, you will receive a shipping confirmation email with tracking information. We usually dispatch via tracked FedEx and Delhivery Courier service and sometimes use other supporting courier services in exceptional delivery pin codes.

Customized Orders

There may be a delay time for customizing things because some modifications are required; if not specified otherwise, the general manufacture time is 1-2 weeks. Customized items cannot be returned or exchanged unless they are deemed defective after a thorough inspection by our Product Assessments team. Please be careful while selecting your customization options, and keep a copy of your confirmation message for future reference. We will gladly replace your item(s) if it is discovered that we have erroneously customized them in violation of your instructions and the confirmation notice.

Canceling Orders

Contact Customer Service via phone +91 8126489890. Outside of business hours, please email support@zapcricket.com with 'ORDER CANCELATION' as the subject.

Note that we fulfil & ship all orders in 24 hours. If the order you wish to cancel has been shipped, we cannot cancel it.

Refusing Delivery, Unclaimed Orders, Incorrect Address

If you deny your order when delivered, or if no one is accessible to collect it despite several delivery efforts, or your order will be returned to our warehouse if left unclaimed at the shipping courier. You may be charged a re-shipment fee.

Tracking Orders

After placing an order, you will receive a tracking number via email. You'll also be able to see the tracking number in your account.

Marketplace Orders

ZAP does not control the fulfilment and delivery of products purchased through the Marketplace; however, if you have any shipping, delivery, or order fulfilment issues, please contact us.

For additional information, visit our authorized seller page.