A Cricket Bat means everything to a cricketer, and we understand that.
The love and passion of a cricketer can only be known by individuals who have spent the whole day practicing hard on the cricket field, batting on the crease for hours, running with the ball, against the ball, and after the ball.
ZAP Support is always there with you with its revolutionary 1-Year Limited Bat Warranty
What is ZAP 1-Year Limited Bat Warranty?
ZAP 1-Year Limited Bat Warranty is a voluntary manufacturer’s warranty for Bats. The warranty period is 365 days/ 1- year from the date of purchase. If your ZAP bat develop a material or workmanship flaw within one year of the manufacture date, we want to get you back in the game
How to obtain warranty service?
Any damage or defective item claim must be reported to us within 48 hours of delivery by sending a mail at firstname.lastname@example.org and provide details of your e-mail address and phone number, as well as the order number and item number from your initial confirmation e-mail.
Customer Service will make every reasonable effort to assist you with your return. If you do not contact Customer Service within time, you are responsible for all return shipping charges.
How does the pickup/resend service work?
If your product falls under below mentioned policy condition and complete all the required checks, then only ZAP will accept a repair request.
Bat Age –
0-30 days –
Free Pickup Service provided by ZAP
*Depends upon the serviceable pin codes
30-365 days –
You need to send back your bat to ZAP
- Fill in all the details in a document including Order ID, item and quantity
- Paste it on the package and send a mail to us at email@example.com
- Send your ZAP bat to below mentioned address:
C39, Mavi Plaza, Divider Road, Ganga Nagar, Meerut, Uttar Pradesh 250001.
What is covered and what is not by this 1-Year Limited Bat Warranty?
BREAKS IN THE HANDLE
General wear and tear or a manufacturing flaw could be the cause.
Solution: While the bat itself may NOT BE REPLACED; the handle can be. The bat's performance or life will not be harmed by replacing the handle.
ACROSS THE BLADE CRACKS
Willow that is weak or too dry is the cause.
Solution: REPLACEABLE at ZAP's discretion depending upon the bat's usual usage.
THE BLADE'S FACE HAS A SURFACE CRACK.
Causes include general wear and tear, the usage of low-cost hard balls, and improper knocking in.
Solution: NOT REPLACEABLE; the crack will have no effect on the bat's performance. Repairable at ZAP discretion. The use of protective tape will help to minimize the harm.
CRACKING ON THE BLADE'S EDGE
General wear and tear, mistimed shots, and improper knocking in are the causes.
Solution: CANNOT BE REPLACED. Repairable at the discretion of the ZAP. Cracks that are clearly apparent can be fixed. The BAT's performance will not be affected by such cracks. Such damages can be avoided by using fiber tape.
SURFACE CRACKING TO THE BLADE'S TOE
General wear and tear is the cause. Hitting the Yorker hard at the toe end of the bat causes such damage.
Solution: NOT REPLACEABLE; however, ZAP may repair it if necessary.
It is caused by a mishit or a ball striking the shoulder area squarely.
Solution: NOT REPLACEABLE but may be repaired at the discretion of ZAP.
DAMAGE DUE TO WETNESS
This form of harm comes as a result of using the product in moist conditions. It usually causes swelling in the blade's toe area, which can split after drying. Such injury can be avoided by using a toe guard.
Solution: NOT REPLACEABLE because there is no manufacturing problem. At the discretion of the ZAP, the damage may be repaired.
DAMAGES CAUSED BY THE USE OF A LOW-QUALITY CRICKET BALL OR BAD BAT HANDLING
The blade of the bat might be damaged if you use low-quality or harsh cricket balls.
It is strongly advised that only balls from recognized manufacturers be used.
Wrong usage: Usually caused by striking the bat on a hard surface other than the cricket ball.
Solution: Damages of this nature are NOT REPLACEABLE.
ZAP 1-Year Limited Bat Warranty provides rights separate to rights provided by consumer law. As such, the ZAP 1-Year Limited Bat Warranty benefits are in addition to, and not instead of, rights provided by consumer law and it does not exclude, limit, or suspend a buyer’s rights arising from consumer law.